Superior Technical Support and Service
Nationwide Strength, With Local Support
More than 27 years of service quality excellence, ATM Systems is your leading provider of efficient maintenance services across Upstate NY (in Syracuse, Rochester and Buffalo). Let’s face it, anyone can sell you equipment. But it’s what happens after the sale that matters most. Quick response, friendly customer service, and getting your equipment fixed right the first time are just a few of the reasons our service is unmatched in our industry. We help our customers nationwide by keeping their investment up and running so their business can perform at its best. We can help you, too.
ATM SystemsÂ takes pride in our 4-hour average response time for contract customers. In fact, 95% of all calls are closed the same day they are placed.
All of our technicians are factory trained and certified for every manufacturer we represent as well as most of our competitors equipment. Our technicians have over 10 years experience in the field.
Probably the most overlooked, but most important aspect of a service provider is quality service. 99% of service calls are closed the first time, without recall. Our technicians are trained periodically plus real-world hands-on experience ensures our techs resolve your issue right, the first visit.
In-House Parts Inventory
With a multi-million dollar full inventory of parts and top-tier vendor relationships, Best Products provides an unmatched level of service so you will experience maximum uptime.
The Best Advantage:
- Toll-Free phone calls are answered by a live person
- Our average hold time for tech support is 10 seconds
- We utilize service monitoring and tracking software that enables us to diagnose and prevent problems before they arise
- Our staff is fully trained and certified in all the manufacturers we represent
- Our average response time for an on-site service call is less than 4 hours
- All our technicians are factory certified come equipped with parts in their vehicle to fix your equipment on the first visit
- We have our own multi-million dollar parts inventory
We offer levels of contract coverage designed for your need and budget